Dashboard
Overview of complaints, resolution status and recent activities
▥ KPI Scale Chart
◔ Resolution Rate
▣ Daily / Period Summary
◔ Overall Summary
ϟ Recent Activity
⌁ Complaint Trend & Resolution Rate
User Management
Create User
User role: Complaint Tracker only — View, Edit and Reply enabled; Delete disabled. Admin can manage users created by that Admin. Super Admin can manage all users and permissions.
Users List
Create Repository — PTW / Maintenance
PTW Details
Saved PTW Records
Complaint Receipt
Complaint Gmail
Connect the complaint Gmail account once. New unread Inbox messages sync automatically every 10 seconds while the Complaint Receipt page is open; use manual sync to run a check now.
Summary
Manual Complaint / Ticket Refund
AI / OCR Processing
Email/attachment reading fills only information actually found. Unknown fields remain blank.
Resolve Complaint
Complaint Detail / Edit
Complaint Information — Editable
CCR Management Fields — Editable
Review / Approve / Resolve
Email Sources
Gmail Connection
● Gmail not connected
Email Processing Status
Report
WhatsApp Complaint — Dashboard
Recent Summary
EMP Performance Graph
New Failure Read Auto
Imports WhatsApp-related complaint records found in the existing complaint feed into the separate WhatsApp module. Existing Gmail/complaint records are not edited.
Failure Entry Manual
WhatsApp Failure Entries
Failure Resolution
EMP Performance
Final Summery
Send E-mail Final Report
Prepare a final report email from WhatsApp Complaint data only.
This opens your configured email app with the report summary attached in the message body; it does not send automatically from the portal.