Dashboard
Overview of complaints, resolution status and recent activities
▥ KPI Scale Chart
◔ Resolution Rate
▣ Daily / Period Summary
◔ Overall Summary
ϟ Recent Activity
⌁ Complaint Trend & Resolution Rate
User Management
Create User
User role: Complaint Tracker only — View, Edit and Reply enabled; Delete disabled. Admin can manage users created by that Admin. Super Admin can manage all users and permissions.
Users List
Create Repository — PTW / Maintenance
PTW Details
Saved PTW Records
Complaint Receipt
Complaint Gmail
Connect the complaint Gmail account once. New unread Inbox messages sync automatically every 10 seconds while the Complaint Receipt page is open; use manual sync to run a check now.
Summary
Manual Complaint / Ticket Refund
AI / OCR Processing
Email/attachment reading fills only information actually found. Unknown fields remain blank.
Resolve Complaint
Complaint Detail / Edit
Complaint Information — Editable
CCR Management Fields — Editable
Review / Approve / Resolve
Email Sources
Gmail Connection
● Gmail not connected
Email Processing Status
Report
WhatsApp Complaint — Dashboard
Recent Summary
EMP Performance
New Failure Read Auto
Enter the URL of your separately hosted, always-on WhatsApp Web service. This ZIP alone cannot host a persistent WhatsApp session.
Status: Not connected. No messages have been read.
Failure Entry Manual
Failure Resolution
EMP Performance
Final Summery
Send E-mail Final Report
Generate a multi-sheet Excel report. For automatic sending, configure the WhatsApp backend URL and its SMTP settings on the backend host.