Dashboard
Overview of complaints, resolution status and recent activities
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Total Complaints0↑ 0% vs. last 7 days
Resolved0↑ 0% vs. last 7 days
Pending / In Process0↓ 0% vs. last 7 days
Rejected / Not Relevant0↓ 0% vs. last 7 days
▥ KPI Scale Chart
◔ Resolution Rate
0%Resolution Rate
Resolved 0%
Pending 0%
Rejected 0%
▣ Daily / Period Summary
▣ Today Count0
▣ 7 Days Count0
▣ 1 Month Count0
✉ Today Mail Received0
◔ Overall Summary
ϟ Recent Activity
⌁ Complaint Trend & Resolution Rate
User Management
Create User
User role: Complaint Tracker only — View, Edit and Reply enabled; Delete disabled. Admin can manage users created by that Admin. Super Admin can manage all users and permissions.
Users List
Create Repository — PTW / Maintenance
Manual entry + saved-value auto select. Shift-wise names, date/time and repair location can be changed for every PTW.
PTW Details
Saved PTW Records
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Complaint Receipt
CCR Management
Complaint Gmail
Gmail is manual only. Connect Gmail first, then press Sync New Gmail (Manual). No automatic Gmail sync.
Gmail OAuth not configured on worker
Summary
0 complaints in the current view.
Manual Complaint / Ticket Refund
No attachment selected.
AI / OCR Processing
Email/attachment reading fills only information actually found. Unknown fields remain blank.
Resolve Complaint
Replies sent from Complaint Received are moved here. This page contains summary only.
Complaint Detail / Edit
Complaint Information — Editable
CCR Management Fields — Editable
Review / Approve / Resolve
Email Sources
Gmail Connection
● Gmail not connected
Gmail OAuth uses Google authorization. Your Gmail password/OTP is never stored by this portal.